Returns & Exchanges

At Mustela, we want you and your baby to be completely satisfied with our skincare products. If you are not happy with your purchase, you can return new or gently used items within 30 days of delivery for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all safety seals are intact where possible to prevent leakage during transit.

3

Attach the Shipping Label

Download and print the prepaid return shipping label provided via email and affix it clearly to the outside of your parcel.

4

Receive Your Refund

Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing