Frequently Asked Questions

Everything you need to know about our gentle skincare and service.

Are Mustela products safe for newborns?

Yes, our products are formulated specifically for baby skin from birth on, including babies out of NICU. We prioritize natural ingredients and undergo rigorous dermatological testing to ensure maximum safety.

How long does shipping take?

Standard shipping typically takes 3 to 5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for items in their original, unopened packaging. If you are unsatisfied with your purchase, please contact our customer service team to initiate a return request.

Do you test your products on animals?

No, Mustela is committed to the safety and well-being of all living things. We do not test any of our products or ingredients on animals, and we comply with all international safety regulations.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Are your products hypoallergenic?

Absolutely. All Mustela formulas are hypoallergenic and specially developed to minimize the risk of allergic reactions, making them suitable for even the most sensitive skin types.